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Servicing

Generator Servicing & Maintenance

Full-spectrum servicing for standby and critical-load generators, so the power is always ready when you need it. Vendor-agnostic, in-house, and on call any hour of any day.

What we do

Ready is the whole job

A standby generator spends most of its life doing nothing. The service program is what turns that idle machine back into a guarantee.

Whether the generator sits idle most of the time or runs regularly for test-loads, we deliver a tailored preventive maintenance program: load-bank testing, condition monitoring, battery inspections and every mechanical and electrical check you would expect from a specialist.

We know your generator is part of your business continuity plan, so our servicing contracts are designed to minimise risk, maximise uptime and give you detailed service reporting and audit-ready records.

  • Vendor-agnostic We service what is on your site, whoever supplied and installed it.
  • In-house technicians A-grade electricians, mechanics and fitters on staff, so the crew on your site is ours.
  • Built around your risk Contracts designed to minimise risk and maximise uptime, not to fill a calendar.
An Eastern Generators technician taking a reading from a generator with a multimeter
What a service covers

The full mechanical and electrical check

Every visit is documented, and every program is written around the way your set actually runs. Whether it sits idle most of the year or runs regular test-loads, the schedule follows the risk rather than the calendar.

We are vendor-agnostic, so brand is not a barrier: we service what is on your site, whoever supplied and installed it.

Service checklist
  • Mechanical inspection
  • Electrical inspection
  • Battery & starting systems
  • Oils, coolants & filters
  • Condition monitoring
  • Load-bank testing
  • Breakdown & fault repair
  • Detailed service report
  • Audit-ready records

Every visit documented, with load-bank testing where the site needs proof of capacity.

How it runs

From first audit to ongoing cover

  1. Asset audit

    We inspect what is already on site, whoever supplied it, and record make, model, age, run hours and condition.

  2. Tailored program

    A preventive maintenance schedule matched to the way the set runs and the risk the site carries if it does not start.

  3. Scheduled visits

    Mechanical and electrical checks, batteries, fluids and filters, condition monitoring, and load-bank testing where the site needs proof.

  4. Report & call-out cover

    A detailed report after every visit, audit-ready records for your continuity file, and breakdown response any hour of any day.

On contract

Fleets we keep running

Scheduled maintenance and breakdown support across client-installed generators, plus the utility and network plant we designed and installed ourselves.

Yarra Valley Water | Ventia

Location
Yarra Valley, Victoria
Supplied
100+ units

Scheduled maintenance and breakdown support contract covering more than 100 client-installed generators.

Barwon Water

Location
Werribee West, Victoria
Supplied
4 × 550kVA

Supplied and installed synchronised generators, designed and installed ComAp IG500 controls and 2 × 10,000L field tanks.

AusNet Services

Location
Corryong, Victoria
Supplied
2 × 1,500kVA

Supplied and installed super-silent generators with ComAp IG1000 controllers to network specification, plus a 60,000L fuel system for a micro grid.

The full record

Every project we have delivered, plus the full fleet list and our safety systems.

Read the Capability Statement
Servicing questions

Frequently asked

How often should a standby generator be serviced?

It depends on how the set runs, not the calendar alone. A generator that sits idle most of the year needs different attention to one running regular test-loads. We audit the asset first, then build the schedule around how it is actually used and what the site loses if it fails to start.

Will you service a generator you did not supply?

Yes. We are a vendor-agnostic specialist, so brand is not a barrier. We hold maintenance and breakdown contracts covering large fleets of client-installed generators, including one contract covering more than 100 units.

What is load-bank testing and do I need it?

A load bank applies a real, measured electrical load to the generator so its behaviour can be recorded under conditions close to a genuine outage. It matters most on standby sets that rarely run, because a monthly no-load test start proves the engine turns over but proves nothing about capacity.

What happens if the generator fails outside business hours?

You ring the same number. Our team is on call 24 hours per day, 7 days per week, with in-house electricians and mechanics rather than a subcontracted after-hours service.

Do you provide service records for compliance and audits?

Yes. Our servicing contracts are designed around detailed service reporting and audit-ready records, because on most of the sites we cover the generator is a documented part of the business continuity plan.

Related reading

More on generator maintenance

Sizing, fuel, servicing and standby power, written by the people who install and maintain the gear.

Service enquiries

Put your generator on a program

Tell us what is on site and how critical it is. We will audit the asset and quote a maintenance schedule that fits the risk.

James from the Eastern Generators team